At Frame 2 Frame, we respect your privacy and are committed to giving you control over your personal data. This policy explains how you can request the deletion of data associated with your Frame 2 Frame account and what to expect during the process.

1. Your Right to Data Deletion

In accordance with applicable data protection laws, you have the right to request the deletion of your personal information stored on Frame 2 Frame systems. Once your request is verified, we will permanently remove your data unless we are legally required to retain certain information.

2. Data Eligible for Deletion

When a valid data deletion request is processed, the following information will be removed:

Personal Details: Name, email address, phone number, and other identifiable information

Account Information: Account profile, subscription history, billing records (where legally permitted), and usage data

Preferences & Activity: Watchlists, viewing history, preferences, and personalized recommendations

⚠️ Important: Once your data is deleted, your Frame 2 Frame account will be permanently removed. This action is irreversible.

3. How to Request Data Deletion

To submit a data deletion request, please follow these steps:

Email Request

Send an email to hello@frame2frame.com with the subject line:

“Data Deletion Request”

Include the Following Details:

Full name

Registered email address

Reason for the request (optional)

Identity Verification

For security purposes, we may contact you to verify your identity before proceeding with the deletion.

4. Processing Timeline

After we receive and verify your request:

Data deletion will be completed within 30 days

You will receive a confirmation once the process is complete

5. Exceptions to Data Deletion

Certain information may be retained if required for:

Legal or Regulatory Compliance: Where laws mandate data retention

Unresolved Matters: Pending payments, disputes, or fraud investigations

Any retained data will be securely stored and restricted in use.

6. Impact of Data Deletion

Once your data has been deleted:

Your Frame 2 Frame account will be permanently closed

Any remaining subscription time will be forfeited

No refunds will be issued for unused subscription periods

You will need to register again to use the service in the future

7. Contact Information

If you have questions or need assistance with your data deletion request, please contact us:

📧 Email: hello@frame2frame.com

(Replace with official support email if different)

Our support team is committed to addressing privacy-related concerns promptly and transparently.

Final Note

Thank you for trusting Frame 2 Frame with your personal data. We are committed to protecting your privacy and honoring your rights.